industry.ecommerce
E-commerce Software Development Company
Order operations, customer service, and WhatsApp-led engagement decide whether repeat customers come back. Xenwap, our own WhatsApp growth platform, is our direct proof point for the messaging and automation layer commerce teams need.
Overview
Xenwap provides a shared inbox for teams, managed campaigns, chatbot workflows, and AI replies grounded in an organisation's own knowledge, all built on the official WhatsApp Business API. For e-commerce and D2C operators, that translates into order updates, support conversations, and promotional campaigns running through one accountable system instead of scattered personal devices.
We also build the operations layer around a storefront: admin panels, integrations with payment and logistics providers, and reporting that replaces manual spreadsheet collation.
Where a project needs a custom storefront or checkout experience, we scope that as custom software development, using the same delivery process and evidence standard as everything else we build.
Typical projects
- WhatsApp-led customer support and order updates
- Managed campaigns and promotional messaging
- Order operations and back-office admin panels
- Integrations with payment and logistics providers
Proof · Xenwap provides a shared inbox, campaigns, and grounded AI replies over the official WhatsApp Business API: see the Xenwap case study.
Relevant services
Questions buyers ask
Do you build storefronts, or only the operations behind them?
Both, depending on the engagement. Many e-commerce and D2C teams already have a storefront and need the operations, support, and messaging layer built around it, which is where our proof point is strongest.
Can customer support run through WhatsApp instead of email?
Yes. Xenwap provides a shared team inbox, managed campaigns, and AI replies grounded in your own product knowledge, built on the official WhatsApp Business API.
How do you handle order status updates at scale?
Through automated, template-based messaging with delivery-status tracking, the same approach used for notifications inside Xenwap and Skoo.
Next step
Map your commerce workflow with us.
In a free 30-minute consultation, we will clarify the goal, identify the biggest delivery risks, and suggest a useful next step.
We reply within 4 business hours, Monday–Friday, 9:00–18:00 Pakistan Standard Time.